Office Administrator/Project Coordinator

Role: As the primary point of contact for Royal Drywall, the Office Administrator/Project Coordinator plays a pivotal role in ensuring seamless communication and efficient project initiation.

Key Responsibilities:

  • Call Management: Efficiently handle incoming calls, inquiries, and messages, ensuring that potential clients receive timely and professional responses.
  • Project Distribution: Upon receiving project inquiries or leads, promptly delegate them to the appropriate sales personnel or project managers based on the project’s nature, location, and other specifics.
  • Appointment Scheduling: Coordinate with sales personnel to arrange meetings with potential clients, ensuring that there are no scheduling conflicts and that the team is adequately prepared.
  • Database Management: Maintain an organized and up-to-date database of leads, clients, and ongoing projects to ensure effective tracking and follow-up.
  • Documentation: Assist in preparing project-related documents, quotations, and initial drafts, aiding the sales team in their project proposals.
  • Liaison: Act as the bridge between clients and the Royal Drywall team, ensuring that communication flows smoothly and all parties remain informed.
  • Feedback Collection: Post-project completion, reach out to clients for feedback, and relay this information to the concerned departments for continuous improvement.
  • Subcontractor Coordination: Proactively seek and establish relationships with potential subcontractor teams, ensuring Royal Drywall has a reliable and diverse pool of subcontracting professionals for various project needs.